Upselling is an art; with technology, it can be a science

Upselling is an art; with technology, it can be a science

Watch a great salesman at work, and you’ll notice that success boils down to two things – customer knowledge and timing. It’s not enough to have a compelling product or service; the ability to ‘read’ the customer is just as essential. In hospitality,...
AI is helping hotels make (and save) more money

AI is helping hotels make (and save) more money

UESAs anyone working in hospitality will tell you, no two days are ever the same. Hospitality is a demanding and dynamic industry, and it’s easy for hoteliers to get caught up with the day-to-day activities of keeping a hotel running. This doesn’t leave them with much...
6 reasons why mobile apps are seamless guest engagement tools

6 reasons why mobile apps are seamless guest engagement tools

Hotels that are looking for tech-enabled ways to improve guest engagement and experience put mobile apps at the top of their lists. And with good reason. While mobile apps require guests to install them on their phones or tablets, they can enhance every aspect of a...
7 ways in which online check-ins boost staff efficiency

7 ways in which online check-ins boost staff efficiency

A quick and easy check-in is the hospitality equivalent of a great first impression. Unfortunately, the traditional check-in is now associated with long queues and a transactional exchange of documents at the front desk. While guests find it inconvenient, the staff at...